Find answers to common questions about RS Gold, items, services, payments, delivery, and account security. Need additional help? Our support team is here for you.
Buying & Selling
How do I buy OSRS gold?
Select the amount of OSRS gold you'd like to purchase, complete checkout, then message our live chat support team with your order number. We'll arrange your delivery and most orders are completed within 3-5 minutes.
How do I sell RS gold?
Select the amount of gold you'd like to sell, submit your order, and contact our live chat support team. We'll guide you through the process, verify the details, and send payment once the gold has been received.
How does gold swapping work?
RuneScape gold swapping allows you to exchange gold between Old School RuneScape (OSRS Gold) and RuneScape 3 (RS3 Gold). Simply place a swap order, contact our live chat support team, and we'll guide you through the process. Once we receive your gold on one game, we'll deliver the equivalent amount on the other game based on the current swap rate.
Payments
What payment methods do you accept?
We support a wide range of payment methods, including PayPal, Credit Cards, Debit Cards, Cryptocurrency, Skrill, Paysafecard, and other popular payment options available at checkout.
Is PayPal accepted?
Yes, PayPal is accepted on supported orders. If PayPal is available for your order, it will be displayed as a payment option during checkout.
Can I pay with cryptocurrency?
Yes, we accept cryptocurrency payments. Supported coins and networks will be displayed during checkout, allowing you to complete your order quickly and securely.
Delivery
How long does delivery take?
Most OSRS gold orders are delivered within 3-5 minutes after payment is confirmed. Delivery times may vary depending on stock availability, order size, or service demand, but our team will keep you updated throughout the process.
What happens after I place an order?
Once you've completed checkout, simply message our live chat support team with your order number. We'll verify your order details, arrange delivery, and guide you through the process from start to finish.
What if I'm offline?
No problem. If you're unavailable when your order is ready, we'll hold your order and arrange delivery when you're back online. Just contact our support team when you're available, and we'll be happy to assist.
Security
Is buying OSRS gold safe?
Yes. We use secure payment processing, trusted delivery methods, and experienced staff to help ensure every order is completed safely and efficiently. Thousands of players have trusted us with their OSRS gold purchases over the years.
Do you require ID verification?
Some orders may require a quick one-time verification check for security purposes. This helps protect both our customers and our business from fraudulent transactions and unauthorized payments.
Is my information kept private?
Absolutely. Your personal information is kept secure and used only for order processing, fraud prevention, and customer support. We never sell or share customer information with third parties.
Items & Services
How do OSRS item deliveries work?
Simply purchase the OSRS items you need, then contact our live chat support team with your order number. We'll arrange a trade location and deliver your items as quickly as possible.
How do OSRS boosting services work?
After placing your order, our team will review the service details and assign a suitable worker. You'll receive updates throughout the process, and our support team is always available if you have any questions.
Can Ironman accounts use your services?
Yes. We offer a variety of services for Ironman, Hardcore Ironman, Group Ironman, and Ultimate Ironman accounts. If you're unsure whether a specific service is available, feel free to contact us before ordering.
Policies
What is your refund policy?
If your order has not been started or delivered, you may be eligible for a refund. Each request is reviewed individually, and our team will always do our best to find a fair solution.
What happens if my order cannot be delivered?
If we're unable to complete your order for any reason, we'll provide a full refund or work with you to find an alternative solution. Your satisfaction is important to us.
How can I contact support?
You can contact our support team through live chat, Discord, or our contact page. We're available to assist with orders, questions, and any issues you may have.
